Support
Help with import, Wi-Fi Transfer, CarPlay, and beta feedback. For data questions, see our Privacy Policy.
Last updated: July 2026
We're here to help
Stow is built for people who own their music and audio files. If something isn't working, we'll help you get back to listening.
Email: support@bottleworkslabs.com
Start here
| Resource | Best for |
|---|---|
| Guide | Step-by-step help — imports, playback, CarPlay, audiobooks |
| FAQ | Quick answers — privacy, Wi-Fi, trial, cloud storage |
| Beta | TestFlight installs and what to test |
Contact support
Email: support@bottleworkslabs.com
Include:
- What you expected vs. what happened
- iPhone model and iOS version
- Stow version (Settings → About Stow)
TestFlight builds: You can attach a diagnostics package. In Settings, tap Stow on the Pro card seven times (or long-press the version on About Stow) → Diagnostics & Support → Export.
We typically respond within a few business days during beta.
Report a bug
Email support@bottleworkslabs.com with subject line Bug Report.
Helpful details:
- Steps to reproduce (tap-by-tap)
- Whether it happens every time or sometimes
- Screenshots or screen recording if possible
- Diagnostics export (TestFlight) if you're comfortable sharing
We fix crashes and data issues first.
Feature request
We read every suggestion. Email support@bottleworkslabs.com with subject line Feature Request.
Tell us:
- What you're trying to do
- Why it matters to your listening routine
Stow stays focused on local, offline playback — we won't add streaming catalogs or social feeds. Requests that fit that vision are most likely to ship.
Privacy & legal
Short answer: Your audio files stay on your iPhone. Stow does not upload your library to our servers.
Quick links
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- Screenshot: Support page hero — iPhone with Guide + Support links
- Screenshot: Diagnostics export flow (TestFlight)