Importing Media

Import troubleshooting

Common fixes when a file won't import, a transfer stalls, or a folder looks empty.

Introduction

Most import issues are format, duplicate, or storage related. This guide covers the common ones.

What happened: A file with the same name already exists in that folder.

Fix: Delete the old copy in Stow, or import to a different folder. Re-importing after delete works normally.

What happened: Stow doesn't recognize the format.

Fix: Check Supported formats. Convert to MP3 or M4A if needed.

What happened: Upload server stopped.

Fix: Keep Stow open on Transfers. Don't lock the phone during large uploads. Retry failed files from the browser page.

Fix: Save to Files → import via Files app.

Check: Correct folder in Library — Wi-Fi uploads go to the folder you chose per file.

Check: Import summary for skip counts.

Fix: iPhone Settings → General → Storage. Remove unused apps or import in smaller batches.

Email support@bottleworkslabs.com with import method, file type, and a screenshot of any error.